SHIPPING & RETURNS
TERMS & CONDITIONS
If you are not happy with your Climax Jeans purchase for any reason, we will be happy to accept a return. We do not accept exchanges at this time. You may return your purchase within 30 or 60 days of your original order. Items being returned must be in their original condition with the tags. Customers are responsible for all return shipping charges.
- A – Changed mind
- B – Did not like styling
- C – Did not like fabric
- D – Did not like color
- E – Quality does not equal price
- F – Too small
- G – Too large
- H – Ordered wrong size
- I – Not as described
- J – Not as pictured
- K – Shipping damage
- L – Wrong item shipped
- M – Arrived too late
- N – Defective
- O – Other
If you do not have the original packing slip, please include a note inside the return package with the following information: reason for returning item(s), order number, purchaser’s name, address, and telephone number. Your order number can be found in your confirmation/shipment email, through Order History in your ‘Account’ on Climaxjeans.com, or by contacting Climax Jeans Customer Service through our contact form.
To find the UPS location nearest to you, please go to: www.ups.com/dropoff
Mail Returns to:
Climax Jeans, 111 S Main St, Climax, MI 49034
Climax Jeans Customer Service
111 S Main St
Climax, MI 49034
TERMS & CONDITIONS
Disclosure of Personal Information
Climax Jeans only gathers personally identifiable information when voluntarily submitted by you. Examples of personally identifiable information are first and last names, addresses, credit card numbers, and email addresses. Climax Jeans may ask you to provide identifiable information when you perform the following types of activities:
- Place an order from our catalogs or on our website
- Return an item or make an exchange
- Register for our Field Testing Program
- Inquire about our services
- Request a catalog
- Register for a sweepstakes or contest
- Fill out one of our online surveys
Using Information We Collect
At Climax Jeans, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you the Climax Jeans Email Newsletter, if requested
- Identify your product and service preferences
- Customize our communications to you (information shared with our third party marketing partner to provide personalized display advertising is made anonymous)
- Improve our merchandise selection and customer service
We regularly use technologies such as cookies. A “cookie” is a small file stored by your web browser on your computer. Cookies allow us to recognize who you are, when you arrive at our site, by associating an anonymous identification number in the cookie. At no time is your personally identifiable information stored within one of our cookies.
We have selected an outside company, Omniture by Adobe, to assist us in better understanding how people use our site. Cookies will be placed on your computer to collect non-personal information. The information that is collected through these cookies tells us things like which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and emails. Climax Jeans.com does not allow Omniture by Adobe to collect credit card, username or password information.
Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. We may use technologies such as cookies to provide you with personalized display advertising tailored to your interests. To opt out of this advertising provided by Climax Jeans, click here.
Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies.
We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this site. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services which may appear on other sites that you visit. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
How We Use Email
When you provide us your email address, we may send you emails related to processing your order or to respond to a request. For example, after you place an order at Climax Jeans.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
In our efforts to protect your information, Climax Jeans uses a variety of technical safeguards, such as firewalls, and we physically secure our servers.
Electronically at http://www.ftc.gov/ro/index.shtml In addition, when you make a purchase, request a catalog, or create an account on our website, your information is transmitted in an encrypted format.
The Climax Jeans.com website may contain links to other sites. Climax Jeans does not control the use of personally identifiable information on these websites. You should review the privacy policies of every website before providing any personal information. Climax Jeans is not responsible for the conduct or practices of any linked websites. These links are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at firstname.lastname@example.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing. You may also contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357)